General Terms and Conditions

1.        Services

1.1 Smart Love Pet Limited  (collectively “we”, “Smart Love Pet” and the “Company” ) own and operate the site (

1.2      By using our site you agree to be bound by the following terms and conditions. Please read them carefully.

1.3      We reserve the right to make changes to these terms and conditions from time to time without providing any prior notification. The amended terms and conditions are effective from the date published on our site. Your continued access and use of our site and our services shall represent your unconditional acceptance of the latest version of the terms and conditions.

1.4      The meaning of some words used in these terms and conditions:

1.4.1   “we”, “us” or “our” is a reference to (the person or company providing the services).

1.4.2  “you” or “your” is a reference to the person to whom we are providing the services or delivering merchandise and who is required to pay for the good we delivered.

1.4.3   “Content” means all text, graphics, logos, icons, photographs, images, moving visual representational images or a combination of sounds and such images, audio, computer programs, and other material featured, displayed or used in or in relation to our site.

1.4.4  “product” means the goods or services you ordered through our site, which you will pay for.

1.4.5   “intellectual property rights” means any and all patents, trade marks, rights in domain names, rights in designs, copyright and database rights (whether registered or not and any applications to register or rights to apply for registration of any of the foregoing), rights in confidential information and all other intellectual property rights of a similar or corresponding character which may subsist now or in the future in any part of the world.

1.4.6   “site” means our website located at, and any associated sites linked to it.

1.4.7   “User Content” has the meaning given in clause 11.1.

2.        Registration

2.1      You are required to register with us when you use the services or place an order. By registering you are making a statement, upon which we are entitled to rely, that you are aged 18 years or above and capable of forming a legally binding contract.

2.2      You represent to us and to all suppliers of the products through our site that all purchases made by you through our site will be within the scope of your authority to conclude contracts.

2.3       In consideration of your use of our services, you agree to:

2.3.1    provide true, accurate, current and complete information about yourself when filling out our registration form; and

2.3.2    maintain and promptly update your registration information to keep it true, accurate, current and complete. If we have reasonable grounds to suspect that any information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your registration.

3.        Order

3.2      When you place an order you are making an offer to buy the products at the price stated for those merchandise. You cannot cancel an order once it has been submitted, even if our acceptance or rejection of your order is still pending.

3.3     We will acknowledge your order to confirm that we have received your order by email. 

3.4     Our acceptance of your order will only cover the product mentioned in it and may not cover all the product you ordered. If this is the case, then the order you made for the remaining product will only be accepted when we send a further acceptance of that part of your order.

3.5      The availability of the products is as shown online and will be updated. We try our best to ensure the availability of stock is updated.

3.6      We reserve our right not to accept or cancel an order for any reasons at our sole discretion, including without limitation:

3.6.1   no sufficient stock to deliver the product you have ordered;

3.6.2   no delivery can be arranged for your area; or

3.6.3   one or more of the product you ordered was listed at an incorrect price due to a human or computer error or an error in the pricing information.

3.7      If we cancel your order we will notify you by email and will credit to your account any sum deducted by us from your credit card as soon as possible but in any event within thirty (30) days of your order. You accept that we will not be obliged to offer any compensation for disappointment suffered.

4.        Price and Payment

4.1     We will try our best  to display accurate and up to date prices on our site.

4.2     If the price of the merchandise is higher at the time we are ready to send our acceptance of your order to what it was at the time you placed your order then we will either:

4.2.1   cancel your order, or

4.2.2   contact you to ask you whether you wish to pay the higher price or cancel your order.

4.3      If the order is cancelled by us, if you have already made any payment, we will make a refund. You agree and accept that we will not be obliged to offer any compensation for disappointment suffered.

4.4    We use third party payment service to process online transactions. When you place an order, you agree and accept that your credit card information will be collected, processed, and kept by us and a payment service provider subject to its terms and conditions. You agree and accept that you are solely and exclusively responsible for any losses incurred or sustained by you in making credit card transaction, and in no event shall any such losses in whole or in part be borne by us.

5.        Delivery

5.1    We only make deliveries in the specified areas of Hong Kong from Monday to Friday as arranged by the logistic service provider. Deliveries to remote areas and outer islands may incur additional fee and would be charged by the logistic service provider.

5.2    We will deliver the product ordered by you to the address you provide for delivery at the time you place order.  The products shall be, and shall be deemed to be, delivered and accepted by you when the products are delivered to the address you give us for delivery. You agree and accept that we are entitled, at our option, to charge you additional costs or cancel your order without any refund or compensation to you in the event of your failure to accept delivery for whatever reasons.

5.3      You will become the owner of the product you have ordered when they have been delivered to you. Once product has been delivered to you they will be held at your own risk and we will not be liable for the loss or damage.

6.        Returns or Exchanges

6.1      Unless otherwise specified, no return or exchange of product will be accepted.

6.2      Subject to the returns or exchanges policy of individual supplier, merchandise may be returned or exchanged within seven (7) days of receipt if the products you ordered are faulty, defective or damaged (with no fault on your part), or the products are not what you ordered, or the delivery is of an incorrect quantity, provided that:

 6.2.1   the returns or exchanges policy applies;

6.2.2   the products are unused and in the condition originally sold together with all parts and accessories which are provided with the product including manuals, certificates, labels, tags, consumables, bags, and boxes;

6.2.3   the packaging of the product must be in the condition in which it was delivered to you; and

6.2.4   a request for return or exchange is sent to our customer service representative via email or WhatsApp.

6.3      You agree and accepted that product accepted for returns for exchange. No cash refund will be offered.

6.4      You agree and accept that product is acceptable for exchange subject to stocks availability.

7.       Disclaimer of Warranties and Limitation of Liability

7.1      We do not represent or warrant that access to our site, or any part of it, will be uninterrupted, reliable or fault-free.

7.2      We do not represent or warrant to you that our site or any of its contents will be accurate, complete or reliable.

7.3      We do not represent or warrant that:

7.3.1  any services (whether or not provided by us) will be provided with due care and skill; or

7.3.2  any product (whether or not provided by us) will be of merchantable quality or will be fit for any purpose (even if that purpose has been previously notified to us).

7.4      You agree that no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Any information which you transmit to us is transmitted at your own risk.

7.5      To the extent permitted by law, we exclude all liability (whether arising in contract, tort or otherwise and whether or not due to our negligence) which we may otherwise have to you as a result of:

7.5.1   any technical, factual, textual or typographical inaccuracies, errors or omissions on or relating to our site (including using our applications or software) or any information on our site;

7.5.2   the unavailability of our site (or any part of it), products or services;

7.5.3  any delay in providing, or failure to provide or make available, products or services, or any negligent provision of products or services;

7.5.4   any products not being of merchantable quality or fit for their intended purpose; or

7.5.5   any misrepresentation on or relating to our site, the products or the services.

7.6     Save as required by law:

7.6.1  we will not be liable to you for any indirect or consequential loss, damage or expenses, including loss of profits, business or goodwill, arising out of any problem you notify to us, and

7.6.2  we will have no liability to pay any money to you by way of compensation except otherwise specified in these terms and conditions.

7.7     You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase products from our site. We make no representation and accept no liability in respect of the export or import of the products you purchase.

7.8   None of the above exclusions shall affect any statutory rights which are not capable of being excluded. However, in such case our obligation, where permitted by law, will be limited to the resupply of our services or the products to you.

7.9  Each of the above exclusions or limitations shall be construed as a separate, and severable, provision of these terms and conditions.

8.        Warranties

8.1      You represent, warrant and covenant that you will not:

8.1.1   use our site for any fraudulent or unlawful purpose;

8.1.2   use our site to defame, abuse, harass, stalk, threaten or otherwise violate the rights of others, including without limitation others’ privacy rights or rights of publicity;

8.1.3  interfere with or disrupt the operation of our site or the servers or networks used to make our site available; or violate any requirements, procedures, policies or regulations of such networks;

8.1.4  reproduce, duplicate, copy, sell, resell, or otherwise exploit for any commercial purposes, any portion of, use of, or access to our site 

8.1.4  modify, adapt, translate, reverse engineer, decompile or disassemble any portion of our site 

8.1.6  frame or mirror any part of the site without our express prior written consent;

8.1.7   infringe any copyright, design right and intellectual property right in the merchandise.

 9.        Content

9.1      The intellectual property rights in all Content are owned, controlled or licensed by or to us. Except for the rights granted to you under clause 9.2, nothing in these terms and conditions shall confer on you any right or interest in the Content and all other rights are reserved to us.

9.2      Subject to these terms and conditions, you may use the Content for your own personal purposes.

9.3      Unless you have our express written consent or you are expressly authorised by law to do so, you shall not:

9.3.1   use the Content for any commercial or other non-personal purpose;

9.3.2   make any copies of the Content or transfer the Content to any other device or any other person; or

9.3.3   otherwise reproduce, distribute, communicate to the public, modify, reformat, prepare derivative works of or display the Content.

9.4      You acknowledge and agree that we may cease to supply any of the Content to you at our sole discretion if you are in breach of any of the terms of this clause.

10.      User Generated Content

10.1    When you submit any user generated content including all text, files, images, photos, sounds, videos or other materials to our site (“User Content”), you grant to us, a perpetual, irrevocable, non-exclusive, worldwide, transferable, sub-licensable fully paid-up and royalty-free licence to reproduce, distribute, communicate to the public, publicly perform, modify, prepare derivative works of, display and otherwise use the User Content in connection with the site, including without limitation for the purposes of promoting and redistributing part or all of the site in any media formats and through any media channel. Without limitation, the rights that you grant to us under this clause 10.1 include a right to grant each user of the site a sub-licence to use the User Content to the extent permitted by the functionality of the site from time to time. You hereby waive, and procure that all other authors of the User Content waive, all moral rights in the User Content (including rights to be identified as the author of the User Content or to object to any derogatory treatment of the User Content), whether such rights subsist now or at any time in the future in any place in the world.

11.      Indemnity

You agree to indemnify us and all of our directors, employees and contractors, and hold us all harmless from any claim, loss, damage, cost, expense (including legal expenses) or other liability which may be incurred by us arising out of any breach of the covenants, warranties, representations and agreements herein.

12.      Linked Websites

Certain links, including hypertext links, in our site will take you outside our site. Links are provided for your convenience and inclusion of any link does not imply endorsement or approval by us of the linked site, its operator or its content. We are not responsible for the content of any website outside our site.

13.      Termination

13.1    We may terminate your access to our site or registration immediately if you are in breach of any of these terms and conditions.

13.2    Any rights that have accrued to either party at the date of termination will remain enforceable after termination.

14.      Intellectual Property

14.1    All intellectual property rights in the Content, User Content, design, text, graphics and other material on our site and the selection or arrangement thereof are owned, controlled or licensed by or to us. Any authorised used without our prior written permission is strictly prohibited.

15. Promotion Code

1.    Promotion code or coupon offered by us shall only be applicable for one-off purchase at our site subject to special terms and conditions.

2.    Promotion code or coupon is neither refundable nor redeemable for cash. Any unused amount will be forfeited.

We reserve the right to terminate or vary the above offers. In the event of any dispute, our decision shall be final and conclusive.

These terms and conditions form the integral part of the General Terms and Conditions.